30-Day Money-Back Guarantee
We're confident you'll love your HAIMMY electric infrared patio heater. If you're not completely satisfied, you can return it within 30 days of delivery for a full refund - no questions asked.
Return Policy Highlights
- 30 days from delivery date to initiate return
- Full refund of purchase price (excluding original shipping)
- Free return shipping for defective items
- Returns processed within 3-5 business days of receipt
- Refunds issued to original payment method
Request Return
Contact us via email or phone to initiate your return within 30 days
Get RA Number
Receive Return Authorization number and prepaid shipping label via email
Pack Securely
Return product in original packaging with all accessories and manuals
Ship Back
Attach prepaid label and drop off at any carrier location
Track Return
Monitor your return shipment using the tracking number provided
Get Refund
Receive full refund within 3-5 business days of return arrival
Return Conditions
To ensure a smooth return process, please note:
Items Must Be:
- In original condition with all parts and accessories
- In original packaging (or equivalent protective packaging)
- Free from damage not present upon delivery
- Clean and in resalable condition
- Returned with proof of purchase
Return Shipping
- Defective Items: We provide prepaid return label at no cost
- Change of Mind: Customer responsible for return shipping ($15-25 deduction from refund)
- Wrong Item Shipped: We cover all return shipping costs
- Damaged in Transit: File claim with carrier; we'll send replacement immediately
Exchanges
Need a different model or color? We make exchanges easy:
- Contact us to arrange exchange within 30 days
- We'll ship your new heater right away
- Return original unit using prepaid label
- Pay only the difference if new model costs more
Exclusions
The following are not eligible for return:
- Items returned after 30-day window
- Products showing signs of installation or permanent mounting
- Heaters damaged due to misuse or neglect
- Units missing major components or accessories
- Clearance or final sale items (marked as such)
Start Your Return
Refund Timeline
- Day 1: We receive your return and inspect condition
- Day 2-3: Return approved and refund processed
- Day 3-5: Refund appears in your account (bank processing times vary)
Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Frequently Asked Questions
Q: Can I return a heater I used once?
A: Yes! Our 30-day guarantee covers heaters even if you've tested them, as long as they're in good condition.
Q: What if I lost the original packaging?
A: That's okay. Pack it securely in a sturdy box with adequate padding to prevent damage during return shipping.
Q: How long until I see my refund?
A: Refunds are processed within 3-5 business days of receiving your return. Bank processing may take an additional 3-7 days.
Questions About Returns?
Our customer service team is here to help make your return process as smooth as possible.
Contact Support