2-Year Limited Warranty
HAIMMY warrants your electric infrared patio heater to be free from defects in materials and workmanship for a period of two (2) years from the original date of purchase.
What's Covered
- Heating element defects or failures
- Electronic control malfunctions
- Structural defects in housing or base
- Power cord and plug defects
- Tip-over protection and safety sensor failures
- Manufacturing defects in materials or assembly
What's Not Covered
- Normal wear and tear or cosmetic damage
- Damage from misuse, abuse, or failure to follow instructions
- Damage from improper installation or electrical supply
- Use with extension cords or improper outlets
- Damage from accident, negligence, or unauthorized modifications
- Commercial or industrial use (residential use only)
Free Repairs
We will repair or replace defective parts at no charge during warranty period
Free Shipping
We cover return shipping for warranty claims within the US
Expert Support
Dedicated warranty specialists to process your claim quickly
Easy Claims
Simple online claim form - most claims processed within 48 hours
Replacement Units
If repair is not possible, we will send a replacement unit
Extended Options
Optional extended warranty available for purchase at checkout
How to File a Warranty Claim
- Register Your Product: Complete the warranty registration card included with your heater or register online at haimmy.com/register
- Contact Us: Email warranty@haimmy.com or call 1-888-555-HEAT with your order number and description of the issue
- Provide Information: Include proof of purchase, product serial number, and photos of the defect if applicable
- Get Authorization: We'll provide a Return Authorization (RA) number within 48 hours
- Ship Product: Pack securely and ship to our service center using the prepaid label we provide
- Receive Repair/Replacement: Most claims are resolved within 7-10 business days
Important Notes
- Save your original receipt - it's your proof of purchase
- Register your product within 30 days for fastest claim processing
- Warranty is non-transferable and applies only to original purchaser
- This warranty gives you specific legal rights; you may also have other rights which vary by state
Extended Warranty
For additional peace of mind, we offer extended warranty plans:
- 3-Year Total Protection: Extends coverage to 3 years from purchase
- 5-Year Premium Care: Full coverage plus annual maintenance service
Extended warranties must be purchased within 30 days of product purchase. Contact us for pricing.
Have Questions About Your Warranty?
Our warranty team is here to help answer any coverage questions or process your claim.
Contact Warranty Support